Help
FAQ
Common questions about deposits, withdrawals, KYC and game rules.
01How do I sign up?
Download the app, enter your mobile number, verify the OTP, and set a 4-digit MPIN. Takes under a minute.
02How do I deposit?
Inside the app → Wallet → Add Money. Use UPI, NetBanking, Wallets or Cards via Razorpay or Cashfree. Funds appear instantly.
03How long do withdrawals take?
Once your KYC is verified, withdrawals settle in your bank within 5 minutes 95% of the time. Maximum 24 hours during banking holidays.
04What is KYC and why is it needed?
KYC = identity verification (PAN + Aadhaar). It is mandatory for withdrawals under Indian law. Submit once, valid forever.
05Is real-money Matka legal?
Real-money skill-based gaming is regulated under state law. We restrict access from Andhra Pradesh, Assam, Telangana, Odisha, Sikkim, and Nagaland.
06Minimum deposit / withdrawal?
Minimum deposit ₹100. Minimum withdrawal ₹500. Maximum withdrawal per day ₹1,00,000.
07Can I bet on multiple markets simultaneously?
Yes. Each market has its own open/close timings. Bet on as many as you like as long as each is in its open window.
08How are results declared?
Our results team declares each market's open and close pana within seconds of the official close time. Results sync instantly to the app and the website charts.
09What if I lose my MPIN?
Tap Forgot MPIN on the login screen. We OTP-verify your registered mobile and let you reset.
10How do I get help if something goes wrong?
Tap WhatsApp on the website or use Chat Support inside the app — a real agent will pick up within minutes, 24×7.
11Can I refer friends?
Yes. Each user gets a unique referral code. When your friend signs up and makes their first deposit, you both get a bonus.
12How do I pause my account?
Inside the app → Settings → Responsible Gaming → Self-exclusion. Or message support and we'll do it for you immediately.