Srinivasa

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Legal

Privacy Policy

Last updated: January 2026

Srinivasa ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under India's Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information we collect

  • Identity & contact — mobile number, name, gender, date of birth, address.
  • KYC documents — PAN, Aadhaar number, Aadhaar OTP verification result.
  • Payment data — bank account / UPI VPA used for deposits and withdrawals.
  • Device & usage — device ID, IP address, app version, in-app actions.
  • Communications — chat support transcripts.

2. How we use your information

  • To verify your identity and process deposits / withdrawals.
  • To declare results, settle wagers, and credit winnings.
  • To prevent fraud, abuse, and underage play.
  • To comply with legal obligations under Indian law (KYC, tax reporting).
  • To improve the service and provide personalised support.

3. Third-party processors

We share information only with vetted processors operating under written agreements:

  • Razorpay / Cashfree — payment gateway processors (PCI-DSS-certified).
  • Aadhaar / PAN verification partners — KYC validation only.
  • SMS / WhatsApp providers — OTP and notification delivery.
  • Cloud infrastructure — DigitalOcean (data hosted in India).

4. Data retention

We retain your information for as long as your account is active and for at least 5 years thereafter to comply with anti-money-laundering recordkeeping requirements. KYC data and transaction records may be retained longer where required by law.

5. Your rights under DPDPA

  • Access and correction — request a copy or correction of your data.
  • Erasure — request deletion of personal data, subject to retention obligations.
  • Withdrawal of consent — close your account at any time (subject to settlement of pending wagers).
  • Grievance — write to [email protected].

6. Cookies & tracking

Our website uses first-party cookies for session management and accessibility. We do not run third-party advertising trackers.

7. Children

Our service is for users 18 years and older. We do not knowingly collect data from anyone under 18 and we will delete such data immediately upon discovery.

8. Changes to this policy

We will notify users of material changes via in-app banner and email at least 7 days before they take effect.

9. Contact

Grievance Officer: [email protected].